Clubhouse Casino Terms & Conditions

These Terms & Conditions apply to your use of the Clubhouse Casino website, associated services and any games or features made available through it. They form an agreement between you and the operator of the service. If you do not agree with these terms, you must not access the website, create an account or use any of its services.

The terms may be read together with information displayed on the website, including game rules, promotional conditions, payment information, privacy notices and responsible gambling material. Where a particular game, promotion or service has additional conditions, those conditions will apply to the relevant activity. If there is an inconsistency, the specific conditions for that activity may take priority to the extent required to explain it.

The website is intended for people who are legally permitted to access online gambling services in their location. Gambling laws can differ between Australian states and territories and may also apply differently depending on where you are located. You are responsible for checking the laws that apply to you before using the service. Access must not be made from a place where online gambling or the relevant activity is unlawful.

We may update these terms from time to time to reflect changes to the service, legal requirements, technology or business practices. The current version will be made available on the website. You should review the terms regularly. Continued use of the service after an update is published may indicate acceptance of the revised terms, subject to any notice or approval requirements that apply.

You must meet the minimum legal age and all other eligibility requirements that apply to online gambling in your location. You must provide information that is accurate, complete and current when registering or using an account. We may ask you to confirm your identity, age, location, payment details or other information before allowing access to some or all services.

• You must use your own account and must not allow another person to access it.
• You must keep your username, password, security information and devices secure.
• You must tell us promptly if you believe your account has been accessed without permission.
• You must not create or use an account on behalf of another person.
• You must not maintain multiple accounts unless this is expressly permitted by the applicable service rules.
• You must not provide misleading information or attempt to avoid identity, age, location or security checks.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the circumstances indicate that you could not reasonably have prevented it. We may suspend or restrict an account while checks are completed, where information is incomplete, or where we reasonably believe that the terms, applicable law or the integrity of the service may be at risk.

Account verification may require suitable documents or other information. Information supplied for verification must be genuine and belong to you. If requested information is not provided within a reasonable period, access may be limited and transactions may be delayed or declined where permitted by law.

You may use the games and wagering features only in accordance with the instructions and rules shown on the website. Before confirming a wager, you should check the selected game, stake, applicable terms and any displayed outcome or settlement information. A wager may be accepted, rejected, cancelled or settled in accordance with the relevant game rules and applicable requirements.

You should only deposit and wager money that you can afford to lose. Funds must be provided from a payment method that you are authorised to use. We may apply reasonable checks to confirm the source, ownership or validity of a payment. A transaction may be declined, reversed, held or restricted where required for security, fraud prevention, responsible gambling, financial crime controls or legal compliance.

Available payment methods, processing arrangements, fees and transaction conditions may be described on the website or by the relevant payment provider. Third-party providers may apply their own terms and charges. We are not responsible for delays or failures caused by a bank, card issuer, payment provider, telecommunications service, device or other service outside our reasonable control.

Balances and transaction records should be checked regularly. If you believe a transaction, game result or account entry is incorrect, you should notify us through the available support channel as soon as possible and provide enough information for the matter to be reviewed. We may investigate technical records and other relevant information before making a decision.

Technical errors, display errors, system interruptions, pricing mistakes or other processing issues may affect a game or transaction. Where permitted by law, an affected transaction may be corrected, cancelled or reviewed so that the account reflects the intended operation of the service. This does not limit any rights you may have under Australian Consumer Law or other non-excludable protections.

Gambling should be treated as entertainment, not as a way to make money or recover losses. You should set personal limits for time and spending, take regular breaks and avoid gambling when affected by alcohol, stress or other factors that may affect your judgement. Responsible gambling tools and information may be available through the website, and you should use them whenever they may assist you.

If gambling is becoming difficult to control, consider stopping and seeking support from an appropriate Australian gambling help service or qualified professional. You may also request account restrictions, a break or self-exclusion through the options made available by the service. Restrictions may affect access to games, deposits, promotional material and other account functions.

You must not use the service for unlawful activity, fraud, money laundering, identity misuse, collusion, cheating or any other dishonest purpose. You must not interfere with the website, introduce malicious code, use automated tools without permission, exploit a technical vulnerability or attempt to gain an unfair advantage.

• Do not use another person’s account, payment method or identity information.
• Do not manipulate games, results, promotions or account systems.
• Do not use software or devices intended to disrupt or obtain unauthorised access.
• Do not publish or transmit material that is unlawful, threatening, abusive or harmful.
• Do not attempt to bypass location, age, identity, security or self-exclusion controls.

Where we identify suspected prohibited conduct, we may investigate and take proportionate action. This may include limiting access, suspending an account, cancelling affected activity, withholding a transaction while checks are completed or reporting matters to an appropriate authority where required. Any action will be taken subject to applicable law and relevant consumer protections.

The website may be changed, interrupted, suspended or withdrawn in whole or in part. We aim to provide reliable information and services, but we do not guarantee that the website will always be available, error-free, secure or compatible with every device or connection. You are responsible for maintaining suitable equipment, software, internet access and security controls.

Content on the website is provided for general information and does not constitute financial, legal, medical or personal advice. Game outcomes are uncertain, and no statement on the website should be understood as a promise of profit, a guaranteed result or a guarantee that losses can be recovered.

Your personal information will be handled in accordance with the applicable privacy notice. Information may be collected and used for account administration, verification, payment processing, security, responsible gambling, customer support, legal compliance and service improvement. Information may be shared with authorised service providers or authorities where permitted or required by law.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. To the extent permitted by law, liability connected with use of the website will be limited to the remedies required by law or otherwise set out in the applicable service conditions.

If any provision of these terms is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory rights or protections available to you.

For questions, complaints or account concerns, use the support or contact options made available on the website. When contacting support, provide accurate information and enough detail for the matter to be identified. We may need to complete verification before discussing account information or taking action.