Privacy Policy

The information handled by a casino website depends on how you use the services, the features you access and the information needed to meet account, security and legal requirements. Some information is provided directly by you, while other information is collected automatically when you visit or use the website.

Account and contact information

When you register or communicate with the site, we may handle information such as your name, date of birth, residential details, contact details, login information and account preferences. We may also keep records of your requests, correspondence with customer support, responsible gambling settings and other information connected with managing your account.

Identity and verification information

To confirm identity, age, account ownership or eligibility to use particular services, we may request verification information. This can include identity documents, proof of address, images or other information needed for checks. Verification information may be reviewed by specialist service providers that help with identity, fraud and security checks.

Payment and transaction information

We may keep records about deposits, withdrawals, gameplay activity, account balances, payment methods and other transactions. Payment providers may process payment details directly. Where appropriate, the website may receive limited payment information, such as transaction references, payment status or masked account details, rather than complete payment credentials.

Technical, device and usage information

When you use the website, technical information may be collected, including your IP address, browser type, device type, operating system, language settings, approximate location, referring website, pages viewed, interaction times and information about errors or performance. We may also use cookies and similar technologies to remember preferences, support security and understand how the website is used.

Personal information is used only for purposes connected with operating, securing and improving the services, supporting players and meeting applicable obligations. The purposes may include the following:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account details where checks are required.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other suspicious or prohibited activity.
• Protecting the website, systems, players and payment processes from security threats.
• Providing customer support, responding to questions and resolving complaints or account issues.
• Managing responsible gambling features, account restrictions and player safety requests.
• Sending service messages about your account, transactions, security, changes to the website or important notices.
• Sending promotional communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Understanding website use, testing features, improving performance and developing safer, more useful services.
• Keeping business, transaction, security and verification records where they are required for legal, compliance, dispute-resolution or operational purposes.

Where information is used for marketing, you can withdraw your consent or update your preferences at any time. Choosing not to receive marketing messages will not normally prevent essential service communications, such as account, transaction or security notices.

Sharing information

Information may be shared when reasonably necessary to provide the services or meet relevant obligations. This may include sharing information with payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, professional advisers and other suppliers working on behalf of the website. These providers should receive only information relevant to the services they perform and are expected to handle it securely.

Information may also be disclosed where necessary to protect the website or another person, investigate suspected unlawful or prohibited activity, enforce the website’s terms, respond to a valid legal request or comply with an applicable obligation. Information may be processed in Australia or another country where the website or its service providers operate. Where information is handled overseas, reasonable steps should be taken to support appropriate protection and secure processing.

Cookies and similar technologies

Cookies are small text files or similar technologies placed on your device when you visit a website. They can help the site remember login or language preferences, keep sessions secure, measure performance, understand website use and support relevant communications. Some cookies are necessary for core features, while others help with analytics, functionality or marketing.

You can manage or block cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and saved preferences may not be retained. Your browser may also provide tools for deleting existing cookies or notifying you before new cookies are placed.

Security

Reasonable technical and organisational measures are used to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption where appropriate, secure service providers and staff or contractor confidentiality requirements. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep your login details private, use a secure device and tell support promptly if you believe your account has been accessed without permission.

Keeping information

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute management and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on your circumstances and applicable privacy requirements, you may be able to request access to personal information held about you, ask for inaccurate or incomplete information to be corrected, request deletion of information and withdraw consent to marketing. You may also ask questions about how your information is used or object to certain processing where the relevant requirements allow.

How to make a request

For privacy questions or to exercise your data rights, contact support@clubhouseaustralia-casino.com. Please explain what you are requesting and include enough information for your account or request to be identified. We may need to confirm your identity before providing information, making changes or completing a deletion request. This is a security measure designed to help prevent personal information being disclosed to the wrong person.

• To request access, ask for a copy or summary of the personal information associated with your account.
• To request correction, identify the information you believe is inaccurate or incomplete and provide the updated details where possible.
• To request deletion, specify the information you want removed. Deletion may not be possible where information must be retained for legal, security, transaction, dispute or record-keeping purposes.
• To withdraw marketing consent, contact support@clubhouseaustralia-casino.com or use the unsubscribe option in a promotional message where available. Essential account and security communications may still be sent.
• If you believe a privacy concern has not been resolved, contact support@clubhouseaustralia-casino.com with details of the issue so it can be reviewed.

Updates to this policy

This Privacy Policy may be updated when the services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website. You should review this page from time to time, particularly before continuing to use the services after a material update. The effective approach is to apply the policy displayed on the website at the time the relevant information is collected or used, subject to any rights or notices that apply.