Responsible Gaming

Before you play at Clubhouse Casino, consider how gambling fits within your entertainment budget. Decide in advance how much time and money you are comfortable spending, and treat that amount as an entertainment cost rather than an investment. Never gamble with money needed for rent, bills, food, education, debt repayments or other essential expenses.

There is no guaranteed strategy for winning. Casino games are based on chance, and previous results do not predict future outcomes. A win does not mean that another win is due, and a loss does not mean that a win is more likely next. Avoid chasing losses by increasing your stakes or continuing to play in an attempt to recover money.

• Only gamble when you are calm, alert and able to make clear decisions.
• Set a spending limit before you begin and stop when you reach it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Do not borrow money, use credit for gambling or sell belongings to continue playing.
• Do not gamble under the influence of alcohol or other substances.
• Never gamble to escape stress, boredom, loneliness or personal problems.
• Remember that gambling outcomes are random and cannot be controlled by skill, patterns or rituals.

Keeping a simple record of deposits, withdrawals, time spent playing and overall spending can help you maintain an accurate view of your gambling. It is also useful to discuss your limits with someone you trust. An outside perspective may help you identify changes in your behaviour before they become more difficult to manage.

Age and account responsibility

You must be of the legal gambling age applicable to you and provide accurate information when required. Gambling accounts must be used only by the registered account holder. Do not allow another person to use your account, and do not use another person’s account. Parents and carers should take reasonable steps to prevent children from accessing gambling services, including using device controls and keeping account credentials private.

Planning your gambling in advance can make it easier to keep control. Clubhouse Casino may make responsible gaming tools or account controls available to players, subject to the features and processes that apply to the service. These tools can help you manage how much you spend, how long you play or whether you can access your account.

Deposit and spending limits

Where available, use a deposit or spending limit to decide the maximum amount you can add or spend during a selected period. Choose a limit that is affordable even if the full amount is lost. A limit is most effective when it is set before gambling begins and is not changed impulsively during play. Review your limits regularly and reduce them if your circumstances change.

Time reminders and breaks

Online gambling can make time pass quickly. Use reminders, alarms or available session tools to check how long you have been playing. Step away regularly, move around and do something unrelated to gambling. If you notice that you are playing for longer than planned, consider ending the session and taking a longer break.

Time-out and self-exclusion

If you want to stop gambling for a period, a time-out may provide a short break from your account. If you need a stronger or longer-term restriction, self-exclusion may be more appropriate. Self-exclusion is a serious commitment to stop using gambling services for an agreed period or under an applicable process. During a self-exclusion period, do not try to open another account, use another person’s account or find ways around the restriction.

To request a limit, time-out or self-exclusion, use the responsible gaming or account support options made available by Clubhouse Casino. Read the relevant terms carefully so you understand when a restriction starts, how long it applies and what access will be unavailable. If you have difficulty applying a restriction, stop gambling while you seek assistance.

Gambling can become harmful gradually. A problem may exist even when someone is still winning, meeting some responsibilities or keeping their gambling private. The important question is whether gambling is affecting your finances, relationships, work, study, health or peace of mind.

• You spend more money or time gambling than you planned.
• You think about gambling frequently or feel restless when trying to stop.
• You chase losses or increase stakes to try to recover money.
• You hide gambling, lie about it or avoid questions from people close to you.
• You borrow money, miss payments or use essential funds for gambling.
• You cancel plans, neglect responsibilities or lose interest in other activities.
• You feel anxious, guilty, irritable or distressed because of gambling.
• You have tried to cut back or stop but have not been able to do so.
• You gamble to cope with difficult emotions or personal problems.

If any of these signs feel familiar, stop and take the situation seriously. Do not try to solve gambling-related financial problems by gambling more. Consider applying a time-out or self-exclusion, remove saved payment methods where possible and tell a trusted person what is happening. Asking for help early can make it easier to regain control.

Financial safeguards

A clear household budget can help separate essential spending from entertainment. Keep records of gambling transactions and review bank or payment statements regularly. If gambling is affecting your ability to pay bills or manage debt, contact a qualified financial counsellor or another suitable support service. Do not share account passwords or financial details with other players, and be cautious of anyone offering to recover gambling losses for a fee.

You do not have to manage gambling concerns alone. Speak openly with a partner, family member, friend, doctor, counsellor or qualified financial counsellor. Support is available for people who gamble and for people affected by someone else’s gambling. A professional can help you understand your options, make a practical plan and address related concerns such as anxiety, stress, debt or relationship difficulties.

Australian players can seek information and counselling through recognised gambling support services, including services provided in their state or territory. If you are unsure where to start, contact a health professional or an official government gambling support service. Clubhouse Casino can also provide information about the responsible gaming processes available through the service, but it cannot provide counselling, financial advice or emergency mental health care.

If gambling has left you feeling overwhelmed, unsafe or at risk of harming yourself or someone else, stop gambling and seek urgent assistance through local emergency services or a crisis support service. Your immediate safety is more important than any account, balance or gambling activity.

Our shared responsibility

Responsible gaming works best when players and gambling operators each take appropriate steps. Players should provide accurate information, follow account rules, protect their credentials and use available limits or exclusion tools. Clubhouse Casino aims to provide clear responsible gaming information and support players who raise concerns about their gambling. Where account review or additional information is required, players may be asked to cooperate with reasonable responsible gaming processes.

This page provides general information and is not a substitute for professional medical, psychological, legal or financial advice. Gambling should remain optional entertainment. If it is no longer enjoyable, affordable or within your control, the safest choice is to stop and seek support.